ReturnsFAQ


Your guide to returns, refunds, and exchanges.

How Do I Return an Item?

  1. Visit our Returns Center.
  2. Enter your order number and email address to initiate the process.
  3. Follow the instructions and select the items you'd like to return.
  4. Once your request is approved, you'll receive a confirmation email with shipping guidelines.

What Items Can Be Returned?

  • Items returned within 30 days from the purchase date.
  • Items in unused and resalable condition.
  • Items that are in the original packaging (or equivalent) with all tags, literature, and accessories included.

What Items Are Non-Refundable?

The following items cannot be returned:

  • Gift cards
  • Clearance items
  • Special order items
  • Used or installed items
  • Items missing original or equivalent packaging
  • Discontinued items

What If I Ordered the Wrong Item or No Longer Need It?

If you’ve ordered the wrong item or no longer need your purchase, you can request a return (RMA) within 30 calendar days of your order being processed.

  • You will be responsible for any return costs, including shipping, duties, taxes, or any fees incurred due to damage or loss during return shipment.
  • We recommend insuring the return for its full value. Any lost or damaged items during return shipment must be resolved directly with the carrier.
  • Important: Returns without an approved RMA will be rejected. We will not process returns without prior approval.
    For any questions, please contact our support team.

I Believe the Item(s) I Received Are Damaged!

If you’ve received damaged goods, contact us within:

  • 7 business days for FedEx, UPS, DHL, or USPS shipments.

Failure to notify us within the specified time may impact your claim.

  • Please take detailed photos of the damaged items, including packaging.
  • Do not discard any packaging until our team has reviewed it.
  • Do not attempt to install a damaged item, as this will be seen as accepting it "as is," and your claim may be denied.
    To start your claim, contact support.

I Believe the Item(s) I Received Are Defective or Not Functioning Properly!

If your item(s) are defective or not working correctly, reach out to us within 30 business days of receiving your order. Our support team can often resolve the issue through troubleshooting.

  • Do not submit an RMA request for defective items before speaking with our support team.
  • If the issue cannot be resolved, we will open the RMA on your behalf and provide instructions for returning the item.
    For more information on warranties, please check our policies page.

I Believe the Item(s) I Received Are Not What I Ordered!

If you’ve received an incorrect item, contact us within 7 business days of delivery.

  • Please send detailed photos of the items you received, including packaging and shipping labels.
  • Do not discard packaging until you’ve spoken with our support team.
  • Do not install or attempt to install an incorrect item, as doing so will be considered accepting the item.
    We will provide a prepaid return label for you to send back the incorrect item.
    Email us for assistance.

I Believe I Am Missing an Item(s) From My Order!

Please check if all tracking numbers have been marked as "delivered" on the carrier's website and confirm that your order is marked as complete on our site.

If you’ve confirmed both points and still believe something is missing, contact us within 7 business days of receiving your order.

  • Failure to reach out within this timeframe may limit our ability to resolve the issue.
  • We strive for accuracy, but errors can happen. Please check your shipment carefully upon arrival.
    For any concerns, email us. 

Can I Exchange My Item(s)?

We do not accept exchanges. If you need a different item, please follow the return process and place a new order.

What Are My Refund Options?

You can choose between the following refund methods:

  • Refund to your original payment method
  • Refund to a Overtake Gift Card

How Do I Ship the Item(s) Back?

Follow the shipping instructions provided in the confirmation email after submitting your return request.

How Soon Will I Receive My Refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 5 - 7 business days.

What If My Return Is Rejected After Inspection?

If our returns team determines that the condition of the returned item does not match the description at the time of RMA approval, the return will be rejected.

  • You will be notified via email and have 14 calendar days to claim your item. After that period, the item will be discarded.
  • You are responsible for any costs associated with returning the rejected item to you.

I Have a Question That’s Not Covered Here…

If you have any additional questions regarding returns or refunds, please reach out to us.